What precisely does the site sell?
You can buy digital copies of Gary Owen’s stand-up performances. Digital copies are available in various formats, video, audio or both. Once you purchase one of those, you’ll be shown how to view or download the show.

What format is the digital material in?
The downloadable video files are H.264 encoded in an MP4 container. Audio files come in MP3 format.  All the files should be playable in any modern system. We recommend the free and open-source VLC player for playback.

How do I pay for products?
For digital performance copies, we support payments via PayPal.

Are there any restrictions on what I can do with copies of shows?
Once you download a show, it’s yours to keep forever, and yours to use for any reasonable personal use.

Do I need Flash to watch the shows?
Nope. Streaming is in HTML5 direct video mode where available. Flash kicks in if you don’t have a compatible browser.

Account Issues

I never got my confirmation email after purchase.
Check your SPAM or junk mail folder.

Technical Issues

I tried to download something to my iPad/iPhone/Kindle/Xbox and it didn’t work.
Although some of these devices can stream audio & video, most of them cannot save downloads. If you would like to download the shows for viewing on your device, download it to your PC/Mac and transfer or sync the file from there.

I tried to burn a DVD but it didn’t work.
The video and audio files we provide are as mainstream and compatible as we can make them, so they should work for the vast majority of software out there. Unfortunately we’re not able to offer support for DVD burning. If you need help burning a DVD, please contact the manufacturers of the software.

My download was interrupted.
Connections can be slow. We would recommend trying other browsers if you see frequent interruptions, and another internet connection if one continues to fail.

Streaming is glitchy.
Glitchy streaming can be caused by a slow internet connection, or buggy software. The first thing to do would be to try another computer or connection. If you still have no luck, please try downloading the file and transfer it to whatever device you prefer to watch/listen on.

All my downloads are gone but I only downloaded the file once.
If you use a download accelerator/manager (e.g. DownThemAll for the Firefox browser), a single click will deplete your account of downloads. Please download directly without additional software.

I have problems playing a downloaded video.
Please try VLC Player (videolan.org/vlc) which should be able to play the file fine.